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How to order repeat prescriptions


Once your doctor has agreed that your health is stable and you can have regular medication on a repeat prescription, those items will appear on a tear off slip on the right hand side of your prescription.  You have a choice of ways of ordering these:

  • Order on the internet using SystmOnline – you need to SystmOne_logoregister to use this service.  Please bring photographic identification to our receptionists who will issue you with a username and password.  Once you are registered, you can order any medication which is due to be re-issued.  This is available 24 hours a day, 365 days a year.       pill    Click here to order your repeat prescription online 
  • Phone 01205 319544 and leave a message on our repeat prescription order line.  Leave your name, date of birth, a contact telephone number and a list of the items you need.  We will call you if we need any more information.  Messages will be listened to at 1400hrs every working day.  Alternatively, you can access this same service through our normal number 01205 362556 and select option 3.  This is available 24 hours a day, 365 days a year.
  • Tick the items you need and put the tear off slip in the repeat prescription box in reception.  reception is open between 0800-2000hrs on Mondays and Tuesdays and between 0800-1830hrs on Wednesdays, Thursdays* and Fridays.
  • Email us on including your date of birth and listing the items needed.
  • Register to use a repeat prescription ordering service with a pharmacy.

For all repeat prescription requests and methods, please allow three working days for us to process them.  Please do not request item more than a week before they are due as we will not be able to authorise them.

It is important that your doctor reviews your medication regularly as both you and the range of medication available and recommended for your treatment change over time.  Therefore, you will need to attend a review with a doctor from time to time before your repeat medication can be re-authorised.

  pill Click here to order your repeat prescription online SystmOne_logo

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